When to be careful
Unexpected windows, advertisements, virus "warnings" appeared.
The computer suddenly became very slow for no reason.
The browser opens the sites on its own, the home page changes.
Unknown programs or extensions have appeared.
files won't open or have changed to "strange" names.
Do it immediately (first 3-5 minutes)
Turn off the internet: Turn off Wi-Fi or unplug the network cable
Do not enter passwords and do not log in to bank/post/personal accounts.
Take a photo or screenshot of a suspicious window/message.
Write down what you did before: which site you opened, what you downloaded, which email/attachment you opened.
Contact ITABI and wait for instructions before deleting anything.
What NOT to do
Do not install "antivirus" from ads or pop-ups
Do not click "Repair Now / Clean / Remove Virus" in unknown programs
Don't share suspicious files with colleagues.
Don't copy everything to the cloud "just in case" — you can take the problem there.
If you have to keep working
Use another computer/phone for important tasks.
Let your colleagues know if you sent them a "strange email."
What to write to the support (to solve faster)
When it started (approximately time).
What exactly you see (error, window, behavior).
One computer or several?
screenshot/photo (if applicable).
When is it urgent
-There is a requirement to pay for "opening" or "healing".
files are not opened en masse, and the names do not change.
-Letters/messages are sent on your behalf.
Important: The sooner you turn off the internet and notify the support service, the lower the risk of data loss.